Low Pay Platinum Card - Contact Page

Customer Service

Low Pay, Inc. would like to hear from you. If you have a question that isn't answered in our FAQs or if you'd like to get in touch with a Low Pay customer service representative, this is the place to do it.

Step 1: Fill out the form below.

Step 2: Click on the link below that most accurately describes the topic of your question.

Step 3: Click on the radio button next to the specific subtopic that describes your question.

Name:
Address:
Address 2:
City:
State:
Zip:
Email:
Confirm Email:
Phone:
Account Number:

I Can't Activate My Card

I lost my letter and approval number.
My approval number will not work on the home page.
My bank account was declined during the signup process.
The Web site will not accept my Routing Number.

Shopping / Online Access / Passwords

I need my password.
I can not register my account.
I signed up but I cannot view the catalogue.
I have my password but its not working.
When can I use my LPC card?

Welcome Packet / New Cards

When will I get my new LPC card in the mail?
I have not received my new member kit.
How long will it take to receive my new member kit?
When can I use my LPC card?

Cancellations / Refunds

I signed up but I have not paid.
I signed up and paid but I want a refund.
I never signed up I do not want the LPC card.

No More Mail (Opt-Outs/Mailing List)

Take me off your mailing list.
I wish to Opt Out.

Other

Message:

Address
	Low Pay, Inc. P.O. Box 21804, Los Angeles, CA 90021

	If for any reason you would like to cancel your account please write to us at the address above or call the Low Pay Benefit Specialist department (the number was provided to you with your Web receipt or during your phone sign-up (the phone number is also on the back of your merchant credit card) between the hours of 6:00 a.m. and 6:00 p.m. PST. Please Note: For security purposes, CANCELLATIONS OR REFUNDS CAN NOT BE DONE THROUGH EMAIL OR THROUGH THIS WEB SITE. PLEASE CALL OUR BENEFITS SPECIALISTS AT THE PHONE NUMBER PROVIDED TO YOU DURING THE ACTIVATION PROCESS (OR AS IT APPEARS ON THE TRANSACTION SUMMARY EMAILED TO YOU AFTER YOUR WEB SIGN UP) FOR ALL CHANGES TO YOUR MEMBERSHIP STATUS. PLEASE NOTE THAT REFUNDS REQUIRE A REFUND AUTHORIZATION NUMBER PROVIDED BY A BENEFITS SPECIALIST REPRESENTATIVE.